ITSM Analyst/UKHC
University of Kentucky
Lexington, KY
Full-time
Information Services / Technology (IT)
Posted on April 2, 2024
Posting Details
Posting Details
Job Title
ITSM Analyst/UKHC
Requisition Number
RE44713
Working Title
ITSM Analyst
Department Name
H3997:EVPHA Information Technology
Work Location
Lexington, KY
Grade Level
11
Salary Range
$54,080-95,056/year
Type of Position
Staff
Position Time Status
Full-Time
Required Education
BS
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
3 yrs
Required License/Registration/Certification
None
Physical Requirements
This position will require sitting at a computer workstation for extended periods performing repetitive motions such as typing. Perform work in a sedentary position; report to meetings at different locations both on campus and off campus; travel outside the local area for training; and work successfully with a team and independently.
Shift
The expectation is primarily day shift Monday through Friday 8am-5pm, however as an exempt-level position, some evening, nights and weekends will be required as needed to perform job duties. This is a hybrid position.
Job Summary
The University of Kentucky's Healthcare IT department at the University of Kentucky is currently searching for an ITSM Analyst to manage the enterprise-level ITSM platform, ServiceNow. Alongside platform administration, the role entails the development of modules for enterprise-wide use. As part of your responsibilities, you will oversee and enhance the Event Management module within ServiceNow, ensuring its smooth operation in monitoring and managing IT events and alerts. Moreover, you will actively contribute to the creation and upkeep of custom scripts, business rules, and integrations to improve the platform's capabilities and address unique business requirements.
Skills / Knowledge / Abilities
The ideal candidate will have skills in MS Office Suite, Web Services/ API, Object Oriented Programming.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Preferred candidate will have one or more years experience in ServiceNow administration.
Deadline to Apply
04/15/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Job Title
ITSM Analyst/UKHC
Requisition Number
RE44713
Working Title
ITSM Analyst
Department Name
H3997:EVPHA Information Technology
Work Location
Lexington, KY
Grade Level
11
Salary Range
$54,080-95,056/year
Type of Position
Staff
Position Time Status
Full-Time
Required Education
BS
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
3 yrs
Required License/Registration/Certification
None
Physical Requirements
This position will require sitting at a computer workstation for extended periods performing repetitive motions such as typing. Perform work in a sedentary position; report to meetings at different locations both on campus and off campus; travel outside the local area for training; and work successfully with a team and independently.
Shift
The expectation is primarily day shift Monday through Friday 8am-5pm, however as an exempt-level position, some evening, nights and weekends will be required as needed to perform job duties. This is a hybrid position.
Job Summary
The University of Kentucky's Healthcare IT department at the University of Kentucky is currently searching for an ITSM Analyst to manage the enterprise-level ITSM platform, ServiceNow. Alongside platform administration, the role entails the development of modules for enterprise-wide use. As part of your responsibilities, you will oversee and enhance the Event Management module within ServiceNow, ensuring its smooth operation in monitoring and managing IT events and alerts. Moreover, you will actively contribute to the creation and upkeep of custom scripts, business rules, and integrations to improve the platform's capabilities and address unique business requirements.
Skills / Knowledge / Abilities
The ideal candidate will have skills in MS Office Suite, Web Services/ API, Object Oriented Programming.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Preferred candidate will have one or more years experience in ServiceNow administration.
Deadline to Apply
04/15/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Please describe your experience with application/system support and management.
(Open Ended Question) - * Please indicate the number of years of experience you have as an IT application/system analyst.
- None
- More than 0 years, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years
- * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?
- Yes
- No
- * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.
(Open Ended Question) - * Where did you first see this position advertised?
- UK Jobs Website
- Employee Referral
- Print Advertisement
- Job Fair
- InsideHigherEd.com
- HigherEdJobs.com
- Diverse Issues in Higher Education
- Oneclick.jobtarget.com
- Indeed.com
- Other On-line/Media Advertisement
- A Colleague, Friend, and/or Family member
- None of the above
Required Documents
- Resume
