Program Coordinator, Student Success
Florida International University
Miami, FL
Full-time
Education
Posted on April 30, 2024
About FIU
Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.
Job Summary
Coordinates, plans, and administers all student operational support and activities associated with the FIU student success courses. Assists the Student Success Course team with enrollment support for other FIU Student Success Programs and events as needed. Reports directly to the Assistant Director.
Bachelor's degree and two (2) years of office or related experience.
Desired Qualifications
Administrative
Advertised Salary
$40,000-$45,000
Work Schedule
Begin time: 8:30 AM
End time: 5:00 PM
Pre-Employment Requirements
Criminal Background Check
Other Information
Prospective Employee
If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.
*This posting will close at 12:00 am of the close date.
How To Apply
Current Employee
As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.
*This posting will close at 12:00 am of the close date.
Disclosures
Clery Notice
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).
Pay Transparency
Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.
Job Summary
Coordinates, plans, and administers all student operational support and activities associated with the FIU student success courses. Assists the Student Success Course team with enrollment support for other FIU Student Success Programs and events as needed. Reports directly to the Assistant Director.
- Coordinates the success course registrations, enrollments, and student eligibility verifications each semester.
- Assists with monitoring and tracking student course completion, deliverable submissions and outreach to non-engaged students to provide data to the Assistant Director.
- Oversees the execution of email and phone marketing campaigns for the success courses and serves as liaison with units, departments, and colleges across the university to increase student enrollment in the courses.
- Monitors the status of department programming records and digital files. Coordinates the organizing and maintenance of team spreadsheets and online instructor toolboxes for success course programs.
- Maintains the success course teams calendar of events, activities, and appointments.
- Arranges all weekly event communications to SLS students via email blasts. Maintains records of students enrolled in the FIU success courses, as well as spreadsheets of prospective students.
- Administers the operational and financial activities associated with coordinating the success courses Human Library Events and student workshops. Analyzes post-event feedback survey data for quality improvement initiatives.
- Provides Student Success Course team with support in tracking the logistics of the First Year Experience (FYE) Instructor Certification Process by monitoring instructor benchmark compliance on a weekly basis.
- Collaborates with the divisions marketing team to finalize the branding content and distribute congratulatory letters and certificates of completion to FYE instructors meeting requirements each semester.
- Analyzes student feedback survey data for course quality improvement initiatives to provide data to the Assistant Director..
- Responds to student and instructor inquiries as needed by managing main departmental inbox.
- Serves as the point of contact for all communications, career development opportunities, and events related to success courses student weekly announcements via Canvas.
- Serves as the liaison between the success course team and FIU Alumni office in coordinating the planning and logistics for the SLS Panther Alumni Week efforts.
- Supports, coordinates, and facilitates the development of the Canvas course shell copies and updates for the SLS 1402, 3407 and SDS 4340 courses each semester.
- Assists with the faculty license activation, distribution, and training for success course game-based learning platforms. Oversees the semesterly exporting and review of data reports to provide data to the Assistant Director.
- Updates and maintains tuition calculation for FIU alumni enrolled in the post-graduation course for reporting purposes.
Bachelor's degree and two (2) years of office or related experience.
Desired Qualifications
- Experience working in Higher Education.
- Experience providing customer service.
Administrative
Advertised Salary
$40,000-$45,000
Work Schedule
Begin time: 8:30 AM
End time: 5:00 PM
Pre-Employment Requirements
Criminal Background Check
Other Information
- Ability to work flexible hours as needed.
- Ability to travel locally
Prospective Employee
If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.
*This posting will close at 12:00 am of the close date.
How To Apply
Current Employee
As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.
*This posting will close at 12:00 am of the close date.
Disclosures
Clery Notice
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).
Pay Transparency
Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
